Legal

Terms of Service

Last updated: January 2026

Summary These Terms govern your use of Schwiha.ai. By using our service, you agree to these terms. We've tried to make them as clear and fair as possible. Key points: your data belongs to you, we never train on it, payments are subscription-based, and these terms are governed by German law.

1. Acceptance of Terms

By accessing or using Schwiha.ai (the "Service"), operated by Schwiha GmbH ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all users of the Service, including individuals, organizations, and automated systems accessing the Service via API.

2. Description of Service

Schwiha.ai is an AI workspace platform that provides access to large language models, collaboration tools, a vector database, document management, embeddable widgets, and developer APIs. The specific features available to you depend on your subscription plan.

3. Account Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access to your account
  • Be responsible for all activities that occur under your account

You must be at least 18 years old to create an account and use the Service.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Generate content that is illegal, harmful, threatening, abusive, or fraudulent
  • Attempt to gain unauthorized access to any systems or networks
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer or attempt to extract source code from the Service
  • Use the Service to train competing AI models
  • Circumvent any usage limits or rate limits

5. Your Data & Privacy

You retain full ownership of any content you upload, input, or generate using the Service ("Your Content"). We do not claim any intellectual property rights over Your Content.

No training on your data: We will never use Your Content to train, fine-tune, or improve any AI model, whether our own or third-party. Your data is processed solely to provide you with the Service.

All data is stored in the European Union on GDPR-compliant infrastructure. For details on how we handle your data, please see our Privacy Policy.

6. Subscriptions & Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to:

  • Pay the applicable subscription fees as described in our Pricing page
  • Provide accurate billing information
  • Authorize us to charge your payment method on a recurring basis

Subscription fees are charged in advance (monthly or annually) and are non-refundable, except as required by applicable law or as expressly stated in these Terms.

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period.

7. Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are owned by Schwiha GmbH and are protected by international copyright, trademark, and other intellectual property laws.

You retain all rights to content you create using the Service. AI-generated outputs are provided to you under the terms applicable to the underlying model and are not claimed by us.

8. Service Availability & SLA

We aim to provide the Service with 99.9% uptime. We do not guarantee uninterrupted, error-free operation. Scheduled maintenance will be communicated in advance where possible.

Enterprise customers with a signed SLA agreement are entitled to the service levels specified therein, which supersede these general terms.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms. Upon termination, your right to use the Service ceases immediately. You may download your data for up to 30 days after account termination.

You may terminate your account at any time by contacting us at info@schwiha.ai.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Schwiha GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claims under these Terms shall not exceed the amount paid by you to us in the twelve months preceding the claim.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of Augsburg, Germany.

If you are a consumer residing in the EU, mandatory consumer protection provisions of your country of residence may apply in addition to these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or by posting a prominent notice on the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

13. Contact

Questions about these Terms? Contact us:
Schwiha GmbH · Heckenstraße 6 · 86179 Augsburg · Germany
info@schwiha.ai